Yugo

Venue: Elmstead Place, Colchester
Audience: Student accommodation provider
Duration: Ongoing

Stage Security has been a trusted partner for a key client, delivering a full suite of security services tailored to their unique requirements. Our offerings include manned guarding, mobile patrols, lockout access, fire alarm response, intruder alarm response and key holding.

Over the years, we have supported this customer across two flagship locations in East Anglia, consistently providing reliable and responsive security solutions that ensure the safety of their clients, staff, property and guests. This case study highlights how our dedicated services have met and exceeded the client’s expectations.

The objective

Maintaining 24/7 security coverage across two large sites with hundreds of tenants.
Rapid response to fire and intruder alarms to minimise risk and disruption, and support with on-call out-of-hours.
Managing access control and keyholding responsibilities to provide services during non-traditional working hours of the on-site teams.
Ensuring consistent communication and reporting between security teams and the client.
Providing continuity of staff who are local and local management support.

The solution

Stage Security spent time in the early stages to ensure we deploy a tailored security package, including:

We created detailed assignment instructions with the client to ensure the services provided are tailored to their needs and delivered accordingly.
Provided security officers with an understanding of the client’s environment and requirements. Ability to upskill officers in various areas, including fire wardens, customer service, vulnerable people, health and safety, and more.
Mobile patrols delivered from a fully electric fleet to cover large site areas and provide quick incident responses.
In addition to introducing cloud-based patrol technology, we also implemented regular communication channels and detailed reporting systems to keep the client informed and engaged.
Lockout access management to safeguard property and personnel during out-of-hours periods. Delivered professional keyholding services with accountability and tracking.
Dedicated fire alarm and intruder alarm response protocols to ensure rapid reaction times.

The benefits

Enhanced site safety and peace of mind.
Continuity of staff and management support, with both being based locally at the site.
Quick and effective alarm responses, reducing downtime, risk, and disturbances out of hours for on-call staff and management.
Trusted relationship built on transparency, reliability, professionalism and support.
Improved services across all areas of security, creating trusted relationships with the on-site teams, tenants and guests.

Services Provided

Key Holding & Alarm Response

“Stage Security has been providing services at Elmstead Place since 2023, delivering both general roaming security throughout the year and static security during the summer period, coinciding with the arrival of new students. Having previously worked with another provider, the transition to Stage has been a welcome improvement. Their service has been reliable, and we have experienced no issues to date. As a small site with a compact team, there are occasions when we require additional security support at short notice—due to staff illness or annual leave. Stage has consistently accommodated these requests without issue, offering dependable cover when needed. We are very pleased with the level of service provided and look forward to continuing our partnership with them moving forward.”